We're Open & Always Listening

Get in Touch with
KitchensAdvise

Whether you have a product to suggest, a methodology question, a correction to submit, or a press inquiry — our editorial team reads every message and responds to every serious inquiry personally.

View All Contact Channels Department Directory

4hr Avg. Response

100% Replies Rate

22 Team Members

5 Contact Channels

Quick Contact Channels

Choose the right channel for your inquiry

Team Online

Suggest a product for testing

Careers & Jobs

[email protected]

We personally read and respond to every genuine message

All Contact Channels

Every Way to Reach Us

Different inquiries deserve different channels. Use the right one and you'll hear from the right person faster.

Editorial Team

For methodology questions, content accuracy, article feedback, or general editorial inquiries. Our editors read and respond to every substantive message.

Primary Email

[email protected]

Responses within 4 business hours

General Inquiries Methodology Feedback

Send Email

Press & Media

For journalists, publications, and broadcasters citing our research or requesting expert commentary. We regularly contribute to major media features on kitchen science and consumer products.

Press Email

[email protected]

Same-day response for breaking deadlines

Media Requests Expert Quotes Data Licensing

Contact Press Team

Submit a Correction

Found something factually incorrect in our content? We treat every correction request with the same rigour we apply to original testing. We investigate all claims and update publicly when errors are confirmed.

Corrections Email

[email protected]

Include: article URL, claim, and your source

Factual Errors Score Disputes Outdated Info

Submit Correction

Request a Product Review

Readers genuinely influence our review schedule. Tell us what kitchen product you want tested and we'll add it to our request board. We publish requests by community interest. Note: manufacturer self-submissions are not accepted.

Requests Email

[email protected]

Include: product name, brand, and why you need it tested

Reader Requests Category Gaps

Submit Request

Careers & Job Applications

We hire food scientists, culinary specialists, appliance engineers, and editorial professionals with verifiable domain expertise. We do not use freelancers or agencies. All roles are in-house only.

Careers Email

[email protected]

Include your CV and a brief domain competency overview

Food Scientists Chefs & Engineers Editorial Staff

Apply Now

General & Community

For anything that doesn't fit another category — reader community questions, newsletter support, partnership interest, or a general conversation about kitchen science.

General Email

[email protected]

Responses within 1–2 business days

Community Newsletter General

Say Hello

Department Directory

Reach the Right Team
First Time

We're a 22-person team structured around our editorial, lab, commercial, and community functions. Directing your message to the right department means you'll get a faster, more useful response from someone with the actual expertise to help.

All emails are checked during business hours Monday–Friday. Press and corrections receive priority 24/7 monitoring during significant news cycles.

Avg. Response Time

4 hrs

Business hours, all channels

Active Departments

6 Teams

Each with dedicated contacts

Reply Rate

100%

Every serious message answered

Editorial & Content

Reviews · Guides · How-To

Handles all content feedback, article corrections, methodology questions, and review-related inquiries. Led by Editor-in-Chief James Park and Managing Editor Laura Tran.

[email protected]

Lab & Science

Testing · Methods · Data

For academic collaborations, methodology data requests, citation inquiries, and technical questions about our testing protocols. Led by Dr. Sarah Renfrew (Food Science) and Diana Espinoza (Engineering).

[email protected]

Press & Media Relations

Media · Quotes · Licensing

For journalists, editors, and broadcasters seeking commentary, data, or expert sources on kitchen products and food science. We work with publications of all sizes and meet even tight deadlines.

[email protected]

Commercial & Partnerships

Affiliates · Advertising

For affiliate programme inquiries, advertising options (display only — no sponsored content), data licensing, or commercial partnership discussions. Strictly separated from our editorial function.

[email protected]

Legal & Compliance

Privacy · DMCA · Policy

For DMCA takedown requests, privacy policy inquiries, data subject access requests (GDPR/CCPA), copyright questions, and legal correspondence. We maintain full regulatory compliance.

[email protected]

Technical & Website

Bugs · Newsletter · Access

For website bugs, broken links, newsletter delivery problems, account access issues, or technical problems accessing our content. Our web team monitors this inbox daily.

[email protected]

Our Location

Where We Work & Test

Headquarters & Test Kitchen

142-18 Northern Boulevard

Flushing, Queens, New York, NY 11354, USA

Lab Facility (ISO 17025 Accredited)

3,200 sq ft Testing Facility

Queens, New York — Not open to public visitors

General Phone

+1 (718) 555-0192

Mon–Fri 9AM–6PM EST (email preferred for records)

Remote Team Distribution

New York · London · Singapore

Editorial staff distributed across 3 time zones

Office Hours (EST / New York Time)

Monday 9:00 AM – 6:00 PM

Tuesday 9:00 AM – 6:00 PM

Wednesday Today 9:00 AM – 6:00 PM

Thursday 9:00 AM – 6:00 PM

Friday 9:00 AM – 5:00 PM

Saturday Closed

Sunday Closed

Our Response Commitments

We Don't Just Say We'll Respond — We Measure It

Our team response targets are tracked, reported in our annual transparency report, and taken as seriously as our testing standards.

<4 hrs

Editorial Inquiries

During business hours

Same Day

Press Deadlines

Priority around-the-clock

48 hrs

Correction Investigations

Initial response within 48hrs

100%

Reply Rate

Every serious message answered

Your correction gets a real investigation

We don't dismiss correction requests. Every submission is reviewed by our editorial team with the same rigour we apply to original testing. If you're right, we update — publicly and promptly.

Press replies are never automated

Every press inquiry is read and responded to by a member of our editorial leadership — not a PR agency, not a template email system. Real people. Real quotes. Real data.

Product requests are actually considered

Reader review requests go into a real tracking system reviewed weekly by our editorial team. Community demand genuinely shapes our review schedule. Your request may result in a published review.

No auto-replies, no chatbots

We don't use automated response systems, AI chatbots, or outsourced email management. Every response comes from a real team member at KitchensAdvise who has read your message.

Contact FAQ

Common
Questions

Browse by Topic

Response Times

Corrections

Press

Reviews

Careers

Legal

Newsletter

How quickly will I get a response?

Editorial inquiries receive responses within 4 business hours during Mon–Fri 9AM–6PM EST. Press inquiries with stated deadlines receive same-day priority, often within 1–2 hours. Correction requests get an initial acknowledgement within 48 hours, with a full investigation response typically within 5 business days. General inquiries (hello@) are typically answered within 1–2 business days.

I'm a brand. Can I ask you to review my product?

No — and here's why: all product review requests from manufacturers or brands are automatically declined, regardless of how they're framed. Our review queue is determined by reader requests and editorial assessment of category gaps — never by manufacturer outreach. If your product is excellent and important to consumers, readers will request it. If they do, we'll test it at retail. We cannot accept product samples under any circumstances.

I found a mistake in one of your articles. What should I do?

Email [email protected] with the article URL, the exact claim you believe is wrong, and your source for the correct information. We genuinely investigate every submission. If you're right, we update the article, post a transparent correction notice at the top of the page, acknowledge your submission (with permission), and log it in our public corrections register. We welcome challenges to our content — they make us better.

Can I request a specific kitchen product for testing?

Yes — reader requests genuinely shape our review schedule. Email [email protected] with the product name, brand, approximate price point, and a brief note on why you'd like it tested. We track all requests in a public board and prioritise by volume of community interest combined with editorial assessment. We cannot guarantee timelines, but every request is read and considered.

I'm a journalist. Can you provide expert quotes or data?

Absolutely — this is one of our most valued contact types. Email [email protected] with your outlet name, the story angle, deadline, and specific data or expertise needed. We provide on-record quotes from our food scientists, chefs, and engineers, as well as access to our proprietary test data for verified journalists. We have a standing policy of meeting tight deadlines for editorial media.

Can I visit your test kitchen or lab?

Our lab and test kitchen are not open to public visitors — this is a safety and integrity requirement of our ISO 17025 accreditation. We do occasionally host verified journalists for supervised facility tours to support investigative features. If you're writing a story about independent kitchen product testing and want a facility overview, contact our press team at [email protected].

Do you advertise or accept sponsored content?

We accept contextual display advertising only — never sponsored content, never paid editorial, never advertorials. No brand can pay to have content written about their products. If you're interested in display advertising options (which are clearly labelled and separated from editorial content), contact our commercial team at [email protected]. Requests for sponsored posts or paid reviews are automatically declined.

I want to unsubscribe from your newsletter. How do I do that?

Every newsletter we send includes a one-click unsubscribe link at the bottom — no login required, no friction, instant removal. If you're having trouble unsubscribing or have received emails after unsubscribing, contact [email protected] and we'll resolve it immediately. We take anti-spam compliance seriously and honour all removal requests within 24 hours maximum.

Press & Partnerships

Work With KitchensAdvise

Two ways to formally work with our team — each with a strict editorial independence firewall between them.

Media & Press Inquiries

We regularly work with journalists, editors, and content directors from major publications who need kitchen science expertise, product data, or expert spokesperson access.

On-record expert commentary from PhDs, chefs, and engineers

Access to proprietary product test data for verified journalists

High-resolution photography and graphics of lab testing

Same-day responses for hard news deadlines

Exclusive embargo access for major kitchen industry stories

Broadcast-ready spokespersons for TV and podcast appearances

Contact Press Team

Commercial Partnerships

Commercial relationships are handled entirely separately from editorial. Our commercial team works with retailers and platforms on display advertising and data licensing — nothing that touches content.

Display advertising (labelled, separate from editorial)

Affiliate programme applications for retailers

Research data licensing for industry use

Brand safety consulting (editorial independence guaranteed)

No sponsored content — not under any framing or budget

Explicit editorial firewall agreement with all commercial partners

Contact Commercial Team

Publications That Have Featured Our Research & Experts

Food & Wine

The New York Times

Consumer Reports

Serious Eats

Bon Appétit

CNET

The Guardian

Wired

Epicurious

BBC Good Food

Eater

Food52

We Read Everything. We Answer Everything.

Ready to Get in Touch?

Whether it's a 2-word product suggestion or a detailed methodology challenge — every message reaches a real person on our editorial team. Pick your channel and send it.

Email the Editorial Team Press Inquiries Submit Correction